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- <template>
- <div class="knowledge-page">
- <div class="page-header">
- <div class="header-left">
- <div class="page-title">📚 知识库管理</div>
- <p class="page-desc">AI 驱动的企业知识管理,智能问答与知识沉淀</p>
- </div>
- <div class="header-actions">
- <!-- <button class="btn btn-secondary" @click="showImportModal = true">
- <i class="fas fa-file-import"></i> 批量导入
- </button> -->
- <button class="btn btn-primary" @click="addKnowledgeDocument()">
- <i class="fas fa-plus"></i> 添加知识
- </button>
- </div>
- </div>
- <!-- Stats -->
- <div class="stats-row">
- <div class="stat-card-lg">
- <div class="stat-icon-lg green"><i class="fas fa-check-circle"></i></div>
- <div class="stat-content-lg">
- <h3>{{ formatNumber(knowledgeStats.totalDatasets) }}</h3>
- <p>知识库总数</p>
- </div>
- </div>
- <div class="stat-card-lg">
- <div class="stat-icon-lg purple"><i class="fas fa-folder"></i></div>
- <div class="stat-content-lg">
- <h3>{{ knowledgeStats.totalDocuments }}</h3>
- <p>文档总数</p>
- </div>
- </div>
- <div class="stat-card-lg">
- <div class="stat-icon-lg blue"><i class="fas fa-book"></i></div>
- <div class="stat-content-lg">
- <h3>{{ knowledgeStats.totalChunks }}</h3>
- <p>文本块总数</p>
- </div>
- </div>
- <div class="stat-card-lg">
- <div class="stat-icon-lg orange"><i class="fas fa-chart-line"></i></div>
- <div class="stat-content-lg">
- <h3>+{{ knowledgeStats.thisWeekNewChunks }}</h3>
- <p>本周新增文本块数</p>
- </div>
- </div>
- </div>
- <!-- AI Learning Progress -->
- <!-- <div class="learning-section">
- <div class="learning-header">
- <h3><i class="fas fa-graduation-cap"></i> AI 学习进度</h3>
- <div class="learning-status">
- <span class="status-dot active"></span>
- <span>持续学习中</span>
- </div>
- </div>
- <div class="learning-stats">
- <div class="learning-item">
- <div class="learning-label">产品知识掌握度</div>
- <div class="learning-progress">
- <div class="progress-bar">
- <div class="progress-fill" style="width: 92%"></div>
- </div>
- <span class="progress-value">92%</span>
- </div>
- </div>
- <div class="learning-item">
- <div class="learning-label">价格政策理解度</div>
- <div class="learning-progress">
- <div class="progress-bar">
- <div class="progress-fill" style="width: 88%"></div>
- </div>
- <span class="progress-value">88%</span>
- </div>
- </div>
- <div class="learning-item">
- <div class="learning-label">行业知识覆盖度</div>
- <div class="learning-progress">
- <div class="progress-bar">
- <div class="progress-fill" style="width: 76%"></div>
- </div>
- <span class="progress-value">76%</span>
- </div>
- </div>
- <div class="learning-item">
- <div class="learning-label">客户问答准确率</div>
- <div class="learning-progress">
- <div class="progress-bar">
- <div class="progress-fill success" style="width: 94%"></div>
- </div>
- <span class="progress-value success">94%</span>
- </div>
- </div>
- </div>
- </div> -->
- <!-- Tabs -->
- <div class="tabs-container">
- <div class="tabs">
- <div v-for="tab in tabs" :key="tab.key"
- class="tab-item"
- :class="{ active: activeTab === tab.key }"
- @click="changeTab(tab.key)">
- <i :class="tab.icon"></i>
- {{ tab.label }}
- <span class="tab-count">{{ tab.count }}</span>
- </div>
- </div>
- <div class="tab-actions">
- <select class="form-select" v-if="activeTab=='all'" v-model="categoryId" @change="changeCategory" style="width: 250px;">
- <option value="">全部分类</option>
- <option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
- </select>
- <div class="search-box">
- <i class="fas fa-search search-icon"></i>
- <input type="text" v-model="searchQuery" class="search-input" @change="searchData" placeholder="搜索知识...">
- </div>
- </div>
- </div>
- <!-- 知识分类 Tab -->
- <div v-if="activeTab === 'categories'" class="section">
- <div class="category-grid">
- <div v-for="category in categories" :key="category.id"
- class="category-card"
- @click="openCategory(category)">
- <!-- <div class="category-header">
- <div class="category-icon" :style="{ background: category.iconBg }">{{ category.icon }}</div>
- <div class="category-badge" v-if="category.trending">
- <i class="fas fa-fire"></i> 热门
- </div>
- </div> -->
- <div class="category-name">{{ category.name }}</div>
- <div class="category-desc">{{ category.description }}</div>
- <div class="category-stats">
- <div class="category-stat">
- <span class="stat-value">{{ category.document_count }}</span>
- <span class="stat-label">知识点</span>
- </div>
- <div class="category-stat">
- <span class="stat-value">{{ category.queries }}</span>
- <span class="stat-label">本月查询</span>
- </div>
- <div class="category-stat">
- <span class="stat-value">{{ category.accuracy }}%</span>
- <span class="stat-label">准确率</span>
- </div>
- </div>
- <div class="category-footer">
- <span class="update-time">更新于 {{ category.timeip }}</span>
- <i class="fas fa-chevron-right"></i>
- </div>
- </div>
- </div>
- <div class="pagination-area">
- <el-pagination
- background
- :total="categoriesTotal"
- style="text-align: right;"
- :current-page="knowledgeParams.pageIndex"
- :page-size="knowledgeParams.pageSize"
- layout="total, prev, pager, next"
- @current-change="knowledgeCurrentChange">
- </el-pagination>
- </div>
- </div>
- <!-- 全部知识 Tab -->
- <div v-if="activeTab === 'all'" class="section">
- <div class="knowledge-list">
- <div v-for="item in knowledgeList" :key="item.id"
- class="knowledge-card">
- <!-- <div class="knowledge-icon" :style="{ background: item.iconBg }">{{ item.icon }}</div> -->
- <div class="knowledge-content">
- <div class="knowledge-header">
- <div class="knowledge-question">{{ item.name }}</div>
- <!-- <span class="knowledge-category" :style="{ background: item.iconBg }">{{ item.categoryName }}</span> -->
- </div>
- <!-- <div class="knowledge-answer">{{ item.text }}</div> -->
- <!-- <div class="knowledge-meta">
- <span><i class="fas fa-eye"></i> {{ item.views }}次查看</span>
- <span><i class="fas fa-thumbs-up"></i> {{ item.likes }}次好评</span>
- <span><i class="fas fa-clock"></i> {{ item.time }}</span>
- </div> -->
- </div>
- <div class="knowledge-actions" @click.stop>
- <!-- <button class="btn btn-secondary btn-sm" @click="detailDocument(item)">
- <i class="fas fa-eye"></i>
- </button> -->
- <button class="btn btn-secondary btn-sm" @click="showDocumentDetail(item)">
- <i class="fas fa-eye"></i>
- </button>
- <button class="btn btn-secondary btn-sm" @click="downloadDocuments(item)">
- <i class="fas fa-download"></i>
- </button>
- <el-popconfirm title="确认删除?" @confirm="deleteKnowledge(item)">
- <template #reference>
- <button class="btn btn-secondary btn-sm">
- <i class="fas fa-trash"></i>
- </button>
- </template>
- </el-popconfirm>
-
- </div>
- </div>
- </div>
- <div class="pagination-area">
- <el-pagination
- background
- :total="categoryTotal"
- style="text-align: right;"
- :current-page="documentsParams.pageIndex"
- :page-size="documentsParams.pageSize"
- layout="total, prev, pager, next"
- @current-change="categoryPageCurrentChange">
- </el-pagination>
- </div>
- </div>
- <!-- 问答记录 Tab -->
- <div v-if="activeTab === 'qa'" class="section">
- <div class="qa-section">
- <div class="qa-header">
- <h4><i class="fas fa-comments"></i> 智能问答记录</h4>
- <div class="qa-filters">
- <!-- <select v-model="qaFilter" class="filter-select">
- <option value="all">全部来源</option>
- <option value="customer">客户问答</option>
- <option value="internal">内部查询</option>
- </select> -->
- <select v-model="qaRating" class="filter-select" @change='getRating'>
- <option value="all">全部评价</option>
- <option value="positive">好评</option>
- <option value="negative">待优化</option>
- </select>
- </div>
- </div>
- <div class="qa-list">
- <div v-for="qa in qaRecords" :key="qa.id" class="qa-card">
- <!-- <div class="qa-source">
- <span class="source-badge" :class="qa.sourceType">{{ qa.sourceLabel }}</span>
- </div> -->
- <div class="qa-content">
- <div class="qa-question">
- <span class="qa-label">问</span>
- {{ qa.query }}
- </div>
- <div class="qa-answer-block">
- <span class="qa-label answer">答</span>
- {{ qa.answer }}
- </div>
- </div>
- <div class="qa-footer">
- <div class="qa-time">{{ qa.time }}</div>
- <div class="qa-rating">
- <button class="rating-btn" :class="{ active: qa.myAgree === 1}" @click="rateQA(qa, 'positive')">
- <i class="fas fa-thumbs-up"></i><span style="margin-left: 2px;">{{qa.agree}}</span>
- </button>
- <button class="rating-btn" :class="{ active: qa.myDisagree === 1}" @click="rateQA(qa, 'negative')">
- <i class="fas fa-thumbs-down"></i><span style="margin-left: 2px;">{{qa.disagree}}</span>
- </button>
- </div>
- </div>
- </div>
- </div>
- <div class="pagination-area">
- <el-pagination
- background
- :total="qaRecordsTotal"
- style="text-align: right;"
- :current-page="chatParams.pageIndex"
- :page-size="chatParams.pageSize"
- layout="total, prev, pager, next"
- @current-change="chatPageCurrentChange">
- </el-pagination>
- </div>
- </div>
- </div>
- <!-- AI训练 Tab -->
- <div v-if="activeTab === 'training'" class="section">
- <div class="training-section">
- <div class="training-header">
- <h4><i class="fas fa-dumbbell"></i> AI 训练任务</h4>
- <button class="btn btn-primary btn-sm" @click="showTrainModal = true">
- <i class="fas fa-plus"></i> 新建训练
- </button>
- </div>
- <div class="training-list">
- <div v-for="task in trainingTasks" :key="task.id" class="training-card">
- <div class="training-icon" :class="task.status==0?'running':'completed'">
- <i :class="task.status === 0 ? 'fas fa-spinner fa-spin' : 'fas fa-check'"></i>
- </div>
- <div class="training-content">
- <div class="training-name">{{ task.name }}</div>
- <div class="training-desc">{{ task.description }}</div>
- <div class="training-progress" v-if="task.status === 0">
- <div class="progress-bar">
- <div class="progress-fill" :style="{ width: task.progress + '%' }"></div>
- </div>
- <span class="progress-text">{{ task.progress }}%</span>
- </div>
- </div>
- <div class="training-stats">
- <div class="training-stat">
- <span class="value">{{ task.totalDocumentCount }}</span>
- <span class="label">文档数</span>
- </div>
- <div class="training-stat">
- <span class="value">{{ task.completedDcumentCount }}</span>
- <span class="label">已学习</span>
- </div>
- </div>
- <div class="training-status" :class="task.status==0?'running':'completed'">
- {{ task.status==0?'训练中':'已完成' }}
- </div>
- </div>
- </div>
- <div class="pagination-area">
- <el-pagination
- background
- :total="trainingTasksTotal"
- style="text-align: right;"
- :current-page="trainingParams.pageIndex"
- :page-size="trainingParams.pageSize"
- layout="total, prev, pager, next"
- @current-change="tasksPageCurrentChange">
- </el-pagination>
- </div>
-
- </div>
- </div>
- <!-- 设置 Tab -->
- <div v-if="activeTab === 'settings'" class="section">
- <div class="settings-section">
- <div class="settings-card">
- <div class="settings-header">
- <i class="fas fa-robot"></i>
- <div class="settings-title">AI 回复设置</div>
- </div>
- <div class="settings-content">
- <div class="setting-item">
- <div class="setting-info">
- <div class="setting-label">自动回复客户问题</div>
- <div class="setting-desc">当客户咨询时,AI 自动从知识库匹配答案</div>
- </div>
- <div class="setting-toggle active" @click="toggleSetting('autoReply')">
- <div class="toggle-slider"></div>
- </div>
- </div>
- <div class="setting-item">
- <div class="setting-info">
- <div class="setting-label">知识库实时更新</div>
- <div class="setting-desc">新知识添加后立即生效,无需重新训练</div>
- </div>
- <div class="setting-toggle active" @click="toggleSetting('realtimeUpdate')">
- <div class="toggle-slider"></div>
- </div>
- </div>
- <div class="setting-item">
- <div class="setting-info">
- <div class="setting-label">置信度阈值</div>
- <div class="setting-desc">低于此阈值的答案将标记为待人工确认</div>
- </div>
- <div class="setting-value">
- <input type="number" class="threshold-input" v-model="confidenceThreshold" min="0" max="100">
- <span>%</span>
- </div>
- </div>
- </div>
- </div>
- <div class="settings-card">
- <div class="settings-header">
- <i class="fas fa-database"></i>
- <div class="settings-title">知识库同步</div>
- </div>
- <div class="settings-content">
- <div class="sync-status">
- <div class="sync-item">
- <i class="fas fa-check-circle success"></i>
- <span>产品目录已同步 ({{ syncStatus.products }} 条)</span>
- </div>
- <div class="sync-item">
- <i class="fas fa-check-circle success"></i>
- <span>价格表已同步 ({{ syncStatus.prices }} 条)</span>
- </div>
- <div class="sync-item">
- <i class="fas fa-check-circle success"></i>
- <span>客户 FAQ 已同步 ({{ syncStatus.faq }} 条)</span>
- </div>
- <div class="sync-item warning">
- <i class="fas fa-clock"></i>
- <span>行业报告待更新 (上次同步: {{ syncStatus.lastSync }})</span>
- </div>
- </div>
- <button class="btn btn-primary sync-btn" @click="syncKnowledge">
- <i class="fas fa-sync"></i> 立即同步
- </button>
- </div>
- </div>
- </div>
- </div>
- <!-- 添加知识弹窗 -->
- <div v-if="showAddModal" class="modal-overlay" style="z-index: 1002;" @click.self="showAddModal = false">
- <div class="modal add-modal">
- <div class="modal-header">
- <div class="modal-title"><i class="fas fa-plus"></i> {{chunkType=='add'?'添加':'编辑'}}知识</div>
- <button class="modal-close" @click="showAddModal = false"><i class="fas fa-times"></i></button>
- </div>
- <div class="modal-body">
- <div class="form-group">
- <div style="display: flex;align-items: center;margin-bottom: 6px;justify-content: space-between;">
- <label class="form-label">问题/关键词 <span class="required">*</span></label><button class="btn btn-primary" @click="aiOptimize('content')" style="margin-left: 10px;padding: 4px 8px;border-radius: 4px;" :disabled="aiContentLoading"><i class="fas fa-sync" :class="{'icon-spin': aiContentLoading}"></i> AI优化</button>
- </div>
- <textarea class="form-textarea" v-model="newKnowledge.content" rows="2" placeholder="例如:MOQ最小起订量是多少?" :disabled="aiContentLoading"></textarea>
- </div>
- <div class="form-group" v-if="chunkType=='add'||doc_form=='qa_model'">
- <div style="display: flex;align-items: center;margin-bottom: 6px;justify-content: space-between;">
- <label class="form-label">答案/内容 <span class="required">*</span></label><button class="btn btn-primary" @click="aiOptimize('answer')" style="margin-left: 10px;padding: 4px 8px;border-radius: 4px;" :disabled="aiAnswerLoading"><i class="fas fa-sync" :class="{'icon-spin': aiAnswerLoading}"></i> AI优化</button>
- </div>
- <textarea class="form-textarea" v-model="newKnowledge.answer" rows="4" placeholder="输入详细答案..." :disabled="aiAnswerLoading"></textarea>
- </div>
- <div class="form-group">
- <label class="form-label">知识分类 <span class="required">*</span></label>
- <select class="form-select" v-model="newKnowledge.dataset_id" @change='getDocument' :disabled='chunkType=="edit"'>
- <option value="">选择分类</option>
- <option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
- </select>
- </div>
- <div class="form-group">
- <label class="form-label">知识文档 <span class="required">*</span></label>
- <select class="form-select" v-model="newKnowledge.document_id" :disabled='chunkType=="edit"'>
- <option value="">选择文档</option>
- <option v-for="cat in documentList" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
- </select>
- </div>
- <!-- <div class="form-group">
- <label class="form-label">关键词标签</label>
- <input type="text" class="form-input" v-model="newKnowledge.tags" placeholder="用逗号分隔多个标签">
- </div> -->
- <!-- <div class="form-group">
- <label class="form-label">关联问题(可选)</label>
- <input type="text" class="form-input" v-model="newKnowledge.relatedQuestions" placeholder="例如:起订量,MOQ,最小订单">
- </div> -->
- </div>
- <div class="modal-footer">
- <button class="btn btn-secondary" @click="showAddModal = false">取消</button>
- <button class="btn btn-primary" @click="addKnowledge"><i class="fas fa-plus"></i> {{chunkType=='add'?'添加':'确认'}}</button>
- </div>
- </div>
- </div>
- <!-- 知识文本块列表弹窗 -->
- <div v-if="showChunksModal" class="modal-overlay" @click.self="showChunksModal = false">
- <div class="modal import-modal" style="min-width: 1000px;">
- <div class="modal-header">
- <div class="modal-title"><i class="fas fa-file-import"></i> {{ documentName }}</div>
- <button class="modal-close" @click="showChunksModal = false"><i class="fas fa-times"></i></button>
- </div>
- <div class="modal-body">
- <div class="knowledge-list" v-loading="chunkLoading" element-loading-background="rgba(0, 0, 0, 0.8)">
- <div v-for="item in chunkList" :key="item.id"
- class="knowledge-card"
- @click="showKnowledgeDetail(item)">
- <!-- <div class="knowledge-icon" :style="{ background: item.iconBg }">{{ item.icon }}</div> -->
- <div class="knowledge-content">
- <div class="knowledge-header">
- <div class="knowledge-question">{{ item.sign_content }}</div>
- <!-- <span class="knowledge-category" :style="{ background: item.iconBg }">{{ item.categoryName }}</span> -->
- </div>
- <div class="knowledge-answer">{{ item.answer }}</div>
- <!-- <div class="knowledge-meta">
- <span><i class="fas fa-eye"></i> {{ item.views }}次查看</span>
- <span><i class="fas fa-thumbs-up"></i> {{ item.likes }}次好评</span>
- <span><i class="fas fa-clock"></i> {{ item.time }}</span>
- </div> -->
- </div>
- <div class="knowledge-actions" @click.stop>
- <button class="btn btn-secondary btn-sm" @click="editKnowledge(item)">
- <i class="fas fa-edit"></i>
- </button>
- <el-popconfirm title="确认删除?" @confirm="deletechunk(item)">
- <template #reference>
- <button class="btn btn-secondary btn-sm">
- <i class="fas fa-trash"></i>
- </button>
- </template>
- </el-popconfirm>
-
- </div>
- </div>
- </div>
- <div class="pagination-area">
- <el-pagination
- background
- :total="chunksTotal"
- style="text-align: right;padding: 0px;"
- :current-page="chunkParams.pageIndex"
- :page-size="chunkParams.pageSize"
- layout="total, prev, pager, next"
- @current-change="chunkCurrentChange">
- </el-pagination>
- </div>
- </div>
- <div class="modal-footer">
- <button class="btn btn-secondary" @click="showChunksModal = false">关闭</button>
- </div>
- </div>
- </div>
- <!-- 知识块详情弹窗 -->
- <div v-if="showDetailModal && selectedKnowledge" class="modal-overlay" @click.self="showDetailModal = false">
- <div class="modal detail-modal">
- <div class="modal-header">
- <div class="modal-title">
- <!-- <span class="detail-icon" :style="{ background: selectedKnowledge.iconBg }">{{ selectedKnowledge.icon }}</span> -->
- <div>
- <h3>{{ selectedKnowledge.sign_content }}</h3>
- <!-- <p>{{ selectedKnowledge.categoryName }}</p> -->
- </div>
- </div>
- <button class="modal-close" @click="showDetailModal = false"><i class="fas fa-times"></i></button>
- </div>
- <div class="modal-body">
- <div class="detail-section" v-if="doc_form=='qa_model'">
- <div class="detail-label"><i class="fas fa-lightbulb"></i> 答案内容</div>
- <div class="detail-content">{{ selectedKnowledge.answer }}</div>
- </div>
- <!-- <div class="detail-section" v-if="selectedKnowledge.extendedAnswer">
- <div class="detail-label"><i class="fas fa-file-alt"></i> 扩展说明</div>
- <div class="detail-content extended">{{ selectedKnowledge.extendedAnswer }}</div>
- </div> -->
- <!-- <div class="detail-section">
- <div class="detail-label"><i class="fas fa-tags"></i> 关键词标签</div>
- <div class="detail-tags">
- <span v-for="tag in selectedKnowledge.tags" :key="tag" class="tag">{{ tag }}</span>
- </div>
- </div> -->
- <!-- <div class="detail-section" v-if="selectedKnowledge.relatedQuestions && selectedKnowledge.relatedQuestions.length">
- <div class="detail-label"><i class="fas fa-link"></i> 相关问题</div>
- <div class="related-questions">
- <div v-for="(q, idx) in selectedKnowledge.relatedQuestions" :key="idx" class="related-item">{{ q }}</div>
- </div>
- </div> -->
- <div class="detail-stats-row">
- <!-- <div class="detail-stat">
- <i class="fas fa-eye"></i>
- <span>{{ selectedKnowledge.hit_count }} 次查看</span>
- </div> -->
- <!-- <div class="detail-stat">
- <i class="fas fa-thumbs-up"></i>
- <span>{{ selectedKnowledge.likes }} 次好评</span>
- </div> -->
- <div class="detail-stat">
- <i class="fas fa-clock"></i>
- <span>更新于 {{ selectedKnowledge.timeip }}</span>
- </div>
- </div>
- </div>
- <div class="modal-footer">
- <button class="btn btn-secondary" @click="showDetailModal = false">关闭</button>
- <button class="btn btn-primary" @click="editKnowledge(selectedKnowledge)"><i class="fas fa-edit"></i> 编辑</button>
- <!-- <button class="btn btn-primary" @click="optimizeAnswer(selectedKnowledge)"><i class="fas fa-sync"></i> 优化答案</button> -->
- </div>
- </div>
- </div>
- <!-- Import Modal -->
- <div v-if="showImportModal" class="modal-overlay" @click.self="showImportModal = false">
- <div class="modal import-modal">
- <div class="modal-header">
- <div class="modal-title"><i class="fas fa-file-import"></i> 批量导入知识</div>
- <button class="modal-close" @click="showImportModal = false"><i class="fas fa-times"></i></button>
- </div>
- <div class="modal-body">
- <div class="import-zone">
- <el-upload
- class="upload-demo"
- drag
- action="https://jsonplaceholder.typicode.com/posts/"
- multiple>
- <div class="import-icon"><i class="fas fa-cloud-upload-alt"></i></div>
- <div class="import-text">拖拽文件到此处,或点击上传</div>
- <div class="import-formats">支持 Excel、CSV、JSON、PDF 格式</div>
- </el-upload>
- </div>
- <div class="import-options">
- <div class="import-option">
- <i class="fas fa-file-excel"></i>
- <span>Excel 模板</span>
- <button class="btn btn-secondary btn-sm">下载模板</button>
- </div>
- <div class="import-option">
- <i class="fas fa-file-code"></i>
- <span>JSON 格式</span>
- <button class="btn btn-secondary btn-sm">查看示例</button>
- </div>
- </div>
- </div>
- <div class="modal-footer">
- <button class="btn btn-secondary" @click="showImportModal = false">取消</button>
- <button class="btn btn-primary" @click="startImport"><i class="fas fa-upload"></i> 开始导入</button>
- </div>
- </div>
- </div>
- <!-- 新建训练 -->
- <div v-if="showTrainModal" class="modal-overlay" @click.self="showTrainModal = false">
- <div class="modal import-modal">
- <div class="modal-header">
- <div class="modal-title"><i class="fas fa-file-import"></i> 新建训练</div>
- <button class="modal-close" @click="showTrainModal = false"><i class="fas fa-times"></i></button>
- </div>
- <div class="modal-body">
- <div class="form-group">
- <label class="form-label">知识分类 <span class="required">*</span></label>
- <select class="form-select" v-model="trainKnowledge.datasetId">
- <option value="">选择分类</option>
- <option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
- </select>
- </div>
- <div class="form-group">
- <label class="form-label">标题 <span class="required">*</span></label>
- <input type="text" class="form-input" maxlength="30" v-model="trainKnowledge.name" placeholder="30字内">
- </div>
- <div class="form-group">
- <label class="form-label">备注信息 <span class="required">*</span></label>
- <textarea class="form-textarea" v-model="trainKnowledge.description" rows="4" maxlength="60" placeholder="请输入内容60字内"></textarea>
- </div>
-
- <div class="import-zone">
- <el-upload
- ref="uploadRef"
- class="upload-demo"
- drag
- action=""
- :auto-upload="false"
- :show-file-list="false"
- @change="handleFileChange"
- multiple>
- <div class="import-icon"><i class="fas fa-cloud-upload-alt"></i></div>
- <div class="import-text">拖拽文件到此处,或点击上传</div>
- <div class="import-formats">支持 Excel、CSV、JSON、PDF、TXT、DOC、MD 格式</div>
- </el-upload>
- </div>
- <div class="import-options">
- <div class="import-option" v-for="item in fileListRaw" :key="item.name">
- <i class="fas fa-file-excel"></i>
- <span>{{ item.name }}</span>
- <i class="fas fa-times" style="color: #fff;cursor: pointer;" @click="delFile(item)"></i>
- </div>
- </div>
- </div>
- <div class="modal-footer">
- <button class="btn btn-secondary" @click="showTrainModal = false">取消</button>
- <button class="btn btn-primary" @click="startTrain"><i class="fas fa-upload"></i>添加</button>
- </div>
- </div>
- </div>
- <!-- Toast -->
- <transition name="toast">
- <div v-if="showToast" class="toast" :class="toastType">
- <i :class="toastType === 'success' ? 'fas fa-check-circle' : 'fas fa-info-circle'"></i>
- {{ toastMessage }}
-
- </div>
- </transition>
- </div>
- </template>
- <script setup>
- import { ref, computed } from 'vue'
- import { knowledgeDatasets,knowledgeDocuments,createKnowledge,createChunk,editChunk,chatMessages,baseTraining,creatTraining,baseStatistics,getAllChunks,getChunks,getAllDocumnets,delDocuments,delChunk,getDocumentDetail,blocking,downloadDocument,messageReview } from '../api/knowledge'
- import { formatTimeAgo } from '@/utils/time'
- import { ElMessage } from 'element-plus'
- const showAddModal = ref(false)
- const showDetailModal = ref(false)
- const showImportModal = ref(false)
- const showTrainModal = ref(false)
- const showChunksModal = ref(false)
- const chunkLoading = ref(false)
- const aiContentLoading = ref(false)
- const aiAnswerLoading = ref(false)
- const selectedKnowledge = ref(null)
- const selectedDocument = ref(null)
- const activeTab = ref('categories')
- const searchQuery = ref('')
- const qaFilter = ref('all')
- const qaRating = ref('all')
- const confidenceThreshold = ref(70)
- const showToast = ref(false)
- const toastMessage = ref('')
- const toastType = ref('success')
- const chunkType = ref('add')
- const syncStatus = {
- products: 234,
- prices: 156,
- faq: 89,
- lastSync: '2天前'
- }
- const tabs = ref([
- { key: 'categories', label: '知识分类', count: 0, icon: 'fas fa-folder' },
- { key: 'all', label: '全部知识', count: 0, icon: 'fas fa-book' },
- { key: 'qa', label: '问答记录', count: 0, icon: 'fas fa-comments' },
- { key: 'training', label: 'AI 训练', count: 0, icon: 'fas fa-dumbbell' },
- // { key: 'settings', label: '设置', count: 0, icon: 'fas fa-cog' }
- ])
- const newKnowledge = ref({
- dataset_id: '',
- document_id: '',
- content: '',
- answer: '',
- })
- // const categories = ref([
- // { id: 1, icon: '📦', iconBg: 'rgba(99, 102, 241, 0.2)', name: '产品知识', description: '产品规格、型号、功能特性', count: 234, queries: 1256, accuracy: 96, trending: true, updatedAt: '2小时前' },
- // { id: 2, icon: '💰', iconBg: 'rgba(16, 185, 129, 0.2)', name: '价格政策', description: '价格体系、折扣规则、付款条件', count: 156, queries: 892, accuracy: 98, trending: false, updatedAt: '昨天' },
- // { id: 3, icon: '🚚', iconBg: 'rgba(245, 158, 11, 0.2)', name: '物流信息', description: '交期、运费、物流方式', count: 89, queries: 567, accuracy: 92, trending: false, updatedAt: '3天前' },
- // { id: 4, icon: '📋', iconBg: 'rgba(139, 92, 246, 0.2)', name: '商务条款', description: '合同条款、质保政策、售后服务', count: 178, queries: 445, accuracy: 94, trending: false, updatedAt: '昨天' },
- // { id: 5, icon: '🏭', iconBg: 'rgba(6, 182, 212, 0.2)', name: '行业知识', description: '行业趋势、技术标准、认证信息', count: 245, queries: 334, accuracy: 88, trending: true, updatedAt: '1周前' },
- // { id: 6, icon: '🌍', iconBg: 'rgba(236, 72, 153, 0.2)', name: '市场信息', description: '市场行情、竞争对手、客户案例', count: 167, queries: 289, accuracy: 85, trending: false, updatedAt: '5天前' },
- // { id: 7, icon: '🔧', iconBg: 'rgba(59, 130, 246, 0.2)', name: '技术参数', description: '技术规格、性能指标、兼容性', count: 98, queries: 456, accuracy: 97, trending: false, updatedAt: '2天前' },
- // { id: 8, icon: '❓', iconBg: 'rgba(148, 163, 184, 0.2)', name: '常见问题', description: '客户高频问题及标准回答', count: 80, queries: 1234, accuracy: 95, trending: true, updatedAt: '今天' }
- // ])
- // const knowledgeList = ref([
- // { id: 1, icon: '📦', iconBg: 'rgba(99, 102, 241, 0.2)', categoryName: '产品知识', question: 'MOQ最小起订量是多少?', answer: '标准产品MOQ为50件,定制产品MOQ为100件,具体视产品类型而定。', extendedAnswer: '对于常规库存产品,我们接受最低50件起订。定制产品由于需要单独开模和生产准备,最低起订量为100件。大客户可享受更灵活的起订量政策,请联系销售经理协商。', tags: ['MOQ', '起订量', '订单'], relatedQuestions: ['可以降低起订量吗?', '首单有优惠吗?'], views: 1234, likes: 89, time: '2小时前' },
- // { id: 2, icon: '🚚', iconBg: 'rgba(245, 158, 11, 0.2)', categoryName: '物流信息', question: '交期一般是多久?', answer: '常规产品15-20天,定制产品30-45天,加急订单可缩短至7天。', extendedAnswer: '标准产品通常有库存,交期15-20个工作日。定制产品需要根据复杂程度评估,一般为30-45天。如有紧急需求,我们提供加急服务,最快可7天交货,但需收取10-20%的加急费用。', tags: ['交期', '发货', '物流'], relatedQuestions: ['可以加急吗?', '运费谁承担?'], views: 987, likes: 67, time: '昨天' },
- // { id: 3, icon: '💰', iconBg: 'rgba(16, 185, 129, 0.2)', categoryName: '价格政策', question: '付款方式有哪些?', answer: '支持T/T、L/C、PayPal等多种付款方式,新客户首单建议30%预付款。', extendedAnswer: '我们接受电汇(T/T)、信用证(L/C)、PayPal、西联汇款等付款方式。对于老客户可提供月结30天账期。新客户首单建议预付30%,发货前付清尾款。大额订单可协商分期付款。', tags: ['付款', 'T/T', '信用证'], relatedQuestions: ['可以月结吗?', '支持什么货币?'], views: 876, likes: 54, time: '2天前' },
- // { id: 4, icon: '🔧', iconBg: 'rgba(59, 130, 246, 0.2)', categoryName: '技术参数', question: 'SSD的使用寿命是多久?', answer: '企业级SSD设计寿命为5-10年,写入寿命(TBW)根据容量不同。', extendedAnswer: '我们的企业级SSD采用高耐久性NAND闪存,设计寿命5-10年。1TB型号TBW为600TB,2TB型号为1200TB。在正常工作负载下,可稳定运行超过200万小时(MTBF)。', tags: ['SSD', '寿命', 'TBW'], relatedQuestions: ['如何查看剩余寿命?', '保修期多久?'], views: 654, likes: 45, time: '3天前' },
- // { id: 5, icon: '📋', iconBg: 'rgba(139, 92, 246, 0.2)', categoryName: '商务条款', question: '质保期是多久?', answer: '标准产品提供3年质保,企业级产品提供5年质保。', extendedAnswer: '消费级产品提供3年有限质保,企业级产品提供5年质保服务。质保期内非人为损坏可免费更换。我们提供全球联保服务,无论在哪购买均可享受本地化售后服务。', tags: ['质保', '售后', '保修'], relatedQuestions: ['质保包括哪些?', '如何申请保修?'], views: 543, likes: 38, time: '4天前' },
- // { id: 6, icon: '🏭', iconBg: 'rgba(6, 182, 212, 0.2)', categoryName: '行业知识', question: 'NVMe和SATA有什么区别?', answer: 'NVMe采用PCIe通道,速度更快延迟更低,适合高性能应用。', extendedAnswer: 'NVMe SSD通过PCIe总线直接与CPU通信,理论带宽可达32GB/s,延迟极低。SATA SSD受限于SATA接口,最大速度约600MB/s。对于需要高IOPS的应用场景,NVMe是更好的选择。', tags: ['NVMe', 'SATA', '技术'], relatedQuestions: ['如何选择接口?', '兼容性如何?'], views: 432, likes: 34, time: '5天前' }
- // ])
- // const qaRecords = ref([
- // { id: 1, sourceType: 'customer', sourceLabel: '客户问答', question: '你们的NVMe SSD支持哪些接口?', answer: '我们提供M.2 2280、M.2 2242和U.2三种接口规格,支持PCIe 4.0 x4总线,向下兼容PCIe 3.0。', time: '10分钟前', rating: 'positive' },
- // { id: 2, sourceType: 'internal', sourceLabel: '内部查询', question: '中东地区的主要竞争对手有哪些?', answer: '中东SSD市场主要竞争者包括Samsung、WD、Kingston以及本地品牌。我们在价格和交期方面有竞争优势。', time: '1小时前', rating: null },
- // { id: 3, sourceType: 'customer', sourceLabel: '客户问答', question: '能否提供样品测试?', answer: '可以提供样品,标准样品免费提供(限2片),定制样品需支付样品费(后续订单可抵扣)。', time: '2小时前', rating: 'positive' },
- // { id: 4, sourceType: 'customer', sourceLabel: '客户问答', question: '产品有CE认证吗?', answer: '所有出口产品均通过CE、FCC、RoHS认证,可提供认证证书副本。', time: '3小时前', rating: 'positive' },
- // { id: 5, sourceType: 'internal', sourceLabel: '内部查询', question: '上周最热门的产品是什么?', answer: '上周销量最高的是NVMe SSD 1TB企业级型号,其次是2TB消费级型号。', time: '昨天', rating: 'negative' }
- // ])
- // const trainingTasks = ref([
- // { id: 1, name: '新产品知识训练', description: '导入2024新品规格文档进行训练', status: 'running', progress: 68, documents: 45, learned: 31 },
- // { id: 2, name: '行业报告更新', description: '更新Q1存储行业市场报告数据', status: 'completed', progress: 100, documents: 12, learned: 12 },
- // { id: 3, name: '客户问答优化', description: '基于历史问答记录优化回复准确性', status: 'paused', progress: 35, documents: 234, learned: 82 }
- // ])
- const knowledgeStats = ref({
- totalDatasets:0,
- totalDocuments:0,
- totalChunks:0,
- thisWeekNewChunks:0,
- })
- // 获取汇总数
- const getBaseStatistics = () => {
- baseStatistics().then(res => {
- knowledgeStats.value = res.result
- tabs.value[1].count = res.result.totalDocuments
- })
- }
- getBaseStatistics()
- const changeTab = (tab)=>{
- searchQuery.value = ''
- categoryId.value = ''
- activeTab.value = tab
- searchData()
- }
- const searchData = () => {
- switch (activeTab.value) {
- case 'categories':
- getKnowledgeDatasets()
- break
- case 'all':
- getCategoryList()
- break
- case 'qa':
- getChatMessages()
- break
- case 'training':
- getTraining()
- break
- default:
- return '未知状态'
- }
- }
- const categories = ref([])
- const categoriesTotal = ref()
- const knowledgeParams=ref({
- pageIndex: 1,
- pageSize: 10,
- keyword:'',
- })
- // 获取知识分类
- const getKnowledgeDatasets = () => {
- knowledgeParams.value.keyword = searchQuery.value
- knowledgeDatasets(knowledgeParams.value).then(res => {
- categories.value = res.result.data
- res.result.data.forEach(el => {
- el.timeip = formatTimeAgo(el.updated_at)
- });
- tabs.value[0].count = categoriesTotal.value = res.result.total
- })
- }
- getKnowledgeDatasets()
- const knowledgeCurrentChange = (page) => {
- knowledgeParams.value.pageIndex = page
- getKnowledgeDatasets()
- }
- const changeCategory = () => {
- getCategoryList(categoryId.value)
- }
- const knowledgeList = ref([])
- const documentList = ref([])
- // 获取知识列表
- const categoryId = ref()
- const categoryTotal = ref()
- const documentsParams = ref({
- pageIndex:1,
- pageSize:10,
- // dataset_id:'',
- keyword:''
- })
- const openCategory = (category) => {
- activeTab.value = 'all'
- showToastMessage(`正在加载 ${category.name} 分类...`, 'success')
- getCategoryList(category.id)
- }
- const getCategoryList = (id,type) => {
- if(!type){
- categoryId.value = id?id:''
- documentsParams.value.dataset_id = id?id:''
- documentsParams.value.keyword = searchQuery.value
- documentsParams.value.pageSize = 10
- }else{
- documentsParams.value.dataset_id = id?id:''
- documentsParams.value.pageSize = 9999
- }
- getAllDocumnets(documentsParams.value).then(res => {
- if(type=='add'){ //添加知识获取分类
- documentList.value = res.result.data
- }else{
- knowledgeList.value = res.result.data
-
- tabs.value[1].count = categoryTotal.value = res.result.total
- }
- })
- }
- getCategoryList()
- const categoryPageCurrentChange = (page) => {
- documentsParams.value.pageIndex = page
- getCategoryList(categoryId.value)
- }
- // 删除知识文档
- const deleteKnowledge = (item) => {
- let params = {
- dataset_id:item.dataset_id,
- document_id:item.id,
- }
- delDocuments(params).then(res => {
- if(res.success){
- showToastMessage('知识文档已删除', 'success')
- getCategoryList()
- }else{
- ElMessage.error(res.message)
- }
- })
- }
- // 获取知识列表下的知识块
- const chunkList = ref([])
- const chunksTotal = ref()
- const chunkParams=ref({
- pageIndex: 1,
- pageSize: 10,
- dataset_id:'',
- document_id:'',
- })
- // 获取知识分类
- const getChunkDatasets = () => {
- chunkLoading.value = true
- const apiFn = chunkParams.value.document_id ? getChunks : getAllChunks
- apiFn(chunkParams.value).then(res => {
- chunkLoading.value = false
- res.result.data.forEach(el => {
- el.timeip = formatTimeAgo(el.updated_at)
- el.dataset_id = chunkParams.value.dataset_id
- });
- chunkList.value = res.result.data
- chunksTotal.value = res.result.total
- doc_form.value = res.result.doc_form
- })
- }
- const chunkCurrentChange = (page) => {
- chunkParams.value.pageIndex = page
- getChunkDatasets()
- }
- // 删除知识块
- const deletechunk = (item) => {
- let params = {
- dataset_id:item.dataset_id,
- document_id:item.document_id,
- segment_id:item.id,
- }
- delChunk(params).then(res => {
- if(res.success){
- showToastMessage('知识块已删除', 'success')
- getChunkDatasets()
- }else{
- ElMessage.error(res.message)
- }
- })
- }
- const qaRecords = ref([])
- const qaRecordsTotal = ref()
- // 获取问答记录
- const chatParams=ref({
- pageIndex: 1,
- pageSize: 10,
- keyword:'',
- query:'',
- })
- const getChatMessages = (query) => {
- if(query){
- chatParams.value.query = query=='positive'?'agree':query=='negative'?'disagree':''
- }
- chatParams.value.keyword = searchQuery.value
- chatMessages(chatParams.value).then(res => {
- tabs.value[2].count = qaRecordsTotal.value = res.result.total
- res.result.records.forEach(el => {
- el.time = formatTimeAgo(el.createdAt)
- });
- qaRecords.value = res.result.records
- })
- }
- getChatMessages()
- const chatPageCurrentChange = (page) => {
- chatParams.value.pageIndex = page
- getChatMessages()
- }
- const trainingTasks = ref([])
- const trainingTasksTotal = ref()
- //获取ai训练列表
- const trainingParams=ref({
- pageIndex: 1,
- pageSize: 10,
- keyword:'',
- })
- const getTraining = () => {
- trainingParams.value.keyword = searchQuery.value
- baseTraining(trainingParams.value).then(res => {
- tabs.value[3].count = trainingTasksTotal.value = res.result.total
- trainingTasks.value = res.result.records
- })
- }
- getTraining()
- const tasksPageCurrentChange = (page) => {
- trainingParams.value.pageIndex = page
- getTraining()
- }
- const uploadRef = ref(null)
- const fileListRaw = ref([])
- const removeUidSet = new Set()
- const handleFileChange = (file, fileList) => {
- // 提取所有原生File对象
- console.log(fileList)
- // fileListRaw.value = fileList.map(item => item.raw)
- const exist = fileListRaw.value.some(f => f.uid === file.uid)
- if (!exist) {
- fileListRaw.value.push(file)
- }
- console.log('当前选中所有文件:', fileListRaw.value)
- }
- const trainKnowledge = ref({
- datasetId: '',
- name: '',
- description: '',
- })
- const startTrain = async () => {
- if(trainKnowledge.value.datasetId==''||trainKnowledge.value.name==''||trainKnowledge.value.description==''){
- return ElMessage.warning('请填写必填项')
- }
- if (fileListRaw.value.length === 0) {
- return ElMessage.warning('请选择文件')
- }
- const formData = new FormData()
- const jsonBody = {
- datasetsId: trainKnowledge.value.datasetId,
- name: trainKnowledge.value.name,
- description: trainKnowledge.value.description,
- }
- formData.append('data', JSON.stringify(jsonBody))
-
- fileListRaw.value.forEach(file => {
- formData.append('file', file.raw)
- })
- try {
- await creatTraining(formData)
- ElMessage.success('添加成功')
- // 清空上传列表、缓存文件
- uploadRef.value.clearFiles()
- fileListRaw.value = []
- trainKnowledge.value = {
- datasetId: '',
- name: '',
- description: '',
- }
- showTrainModal.value = false
- getTraining()
- } catch (err) {
- ElMessage.error(err?.message || '上传失败,请重试!')
- }
- }
- const delFile = (targetItem) => {
- fileListRaw.value = fileListRaw.value.filter(item => item.uid !== targetItem.uid)
- }
- const documentName = ref()
- const doc_form = ref()
- const showDocumentDetail = (item) => {
- selectedDocument.value = item
- showChunksModal.value = true
- documentName.value = item.name
- chunkParams.value.dataset_id = item.dataset_id
- chunkParams.value.document_id = item.id
- getChunkDatasets()
- }
- const downloadDocuments = (item) =>{
- let params = {
- dataset_id:item.dataset_id,
- document_id:item.id,
- }
- downloadDocument(params).then(res => {
- if(res.success){
- const url = res.result.url
- // window.open(res.result.url, '_blank')
- const a = document.createElement('a')
- a.href = url
- document.body.appendChild(a)
- a.click()
- document.body.removeChild(a)
- }
- })
- }
- const showKnowledgeDetail = (item) => {
- selectedKnowledge.value = item
- showDetailModal.value = true
- }
- const editKnowledge = (item) => {
- chunkType.value = 'edit'
- newKnowledge.value.content = item.content
- newKnowledge.value.answer=item.answer
- newKnowledge.value.dataset_id=item.dataset_id
- newKnowledge.value.segment_id=item.id
- getCategoryList(item.dataset_id,'add')
- newKnowledge.value.document_id=item.document_id
- showAddModal.value = true
- }
- const detailDocument = (item) => {
- let params = {
- dataset_id:item.dataset_id,
- document_id:item.id,
- }
- getDocumentDetail(params).then(res => {
- })
- }
- const getDocument = () =>{
- getCategoryList(newKnowledge.value.dataset_id,'add')
- }
- const addKnowledgeDocument = ()=> {
- newKnowledge.value.content = ''
- newKnowledge.value.answer=''
- newKnowledge.value.dataset_id=''
- newKnowledge.value.document_id=''
- newKnowledge.value.segment_id=''
- chunkType.value = 'add'
- showAddModal.value = true
- documentList.value = []
- }
- const addKnowledge = () => {
-
- if(((chunkType.value=='add'||doc_form.value=='qa_model')&&!newKnowledge.value.answer)||!newKnowledge.value.content||!newKnowledge.value.dataset_id||!newKnowledge.value.document_id){
- ElMessage.error('请填入必填项')
- return false
- }
- if(chunkType.value =='add'){
- createChunk(newKnowledge.value).then(res => {
- if(res.success){
- showToastMessage('知识添加成功,AI 已学习', 'success')
- showAddModal.value = false
- }
- })
- }else{
- editChunk(newKnowledge.value).then(res => {
- if(res.success){
- showToastMessage('知识编辑成功,AI 已学习', 'success')
- showAddModal.value = false
- }
- })
- }
-
- }
- const aiOptimize = (type) => {
- let params = {
- query:'',
- responseMode:'blocking',
- user:1,
- appId:'app-2i687TVfIS2TeqDxCbTWS5sM',
- conversationId:'',
- inputs:{},
- }
- if(type =='content'){
- if(aiContentLoading.value) return
- aiContentLoading.value = true
- if(!newKnowledge.value.content){
- return ElMessage.error('请输入问题/关键词')
- }
- newKnowledge.value.content = newKnowledge.value.content.split('\n')[0]
- params.query = '你的任务是优化用户输入的问句,用于知识库问答检索。要求:1. 只输出优化后的问题,不要任何解释、前言、总结;2. 扩充同义问法、口语变体,提升检索命中;3. 保持原意不变,句式自然;4、给出一个方案即可。以下是用户原始问题:' + newKnowledge.value.content
- blocking(params).then(res => {
- aiContentLoading.value = false
- if(res.success){
- newKnowledge.value.content += '\n' + res.result.answer
- }else{
- return ElMessage.error('请求超时,请稍后再试')
- }
- })
- }else{
- if(aiAnswerLoading.value) return
- aiAnswerLoading.value = true
- if(!newKnowledge.value.answer){
- return ElMessage.error('请输入答案/内容')
- }
- newKnowledge.value.answer = newKnowledge.value.answer.split('\n')[0]
- params.query = '你的任务是优化用户输入的回答,用于知识库问答检索。要求:1. 只输出优化后的回答,不要任何解释、前言、总结;2. 扩充同义问法、口语变体,提升检索命中;3. 保持原意不变,句式自然;4、给出一个方案即可。以下是用户原始回答:' + newKnowledge.value.answer
- blocking(params).then(res => {
- aiAnswerLoading.value = false
- if(res.success){
- newKnowledge.value.answer += '\n' + res.result.answer
- }else{
- return ElMessage.error('请求超时,请稍后再试')
- }
- })
- }
- }
- const formatNumber = (num) => num.toLocaleString()
- const optimizeAnswer = (item) => {
- showToastMessage('AI 正在优化答案...', 'success')
- }
- const rateQA = (qa, rating) => {
- qa.rating = rating
- let params = {
- agree:rating=='positive'&&qa.myAgree==0?'1':'0',
- disagree:rating=='negative'&&qa.myDisagree==0?'1':'0',
- aiMessageId:qa.id
- }
- messageReview(params).then(res => {
- if(res.success){
- getChatMessages()
- showToastMessage('感谢您的反馈', 'success')
- }else{
- return ElMessage.error('请求超时,请稍后再试')
- }
- })
- }
- const getRating = () => {
- getChatMessages(qaRating.value)
- }
- const toggleSetting = (key) => {
- showToastMessage('设置已更新', 'success')
- }
- const syncKnowledge = () => {
- showToastMessage('知识库同步中...', 'success')
- }
- const startImport = () => {
- showImportModal.value = false
- showToastMessage('开始导入知识...', 'success')
- }
- const showToastMessage = (message, type = 'success') => {
- toastMessage.value = message
- toastType.value = type
- showToast.value = true
- setTimeout(() => showToast.value = false, 3000)
- }
- </script>
- <style scoped>
- .knowledge-page { flex: 1; display: flex; flex-direction: column; padding: 24px; overflow-y: auto; background: var(--bg-dark); }
- .page-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 24px; }
- .header-left { display: flex; flex-direction: column; gap: 4px; }
- .page-title { font-size: 20px; font-weight: 600; }
- .page-desc { font-size: 13px; color: var(--text-secondary); }
- .header-actions { display: flex; gap: 8px; }
- .stats-row { display: grid; grid-template-columns: repeat(5, 1fr); gap: 16px; margin-bottom: 24px; }
- .stat-card-lg { display: flex; align-items: center; gap: 14px; padding: 18px; background: var(--bg-card); border-radius: 14px; border: 1px solid var(--border); cursor: pointer; transition: all 0.2s; }
- .stat-card-lg:hover { border-color: var(--primary); }
- .stat-icon-lg { width: 48px; height: 48px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 20px; background: rgba(99, 102, 241, 0.2); color: var(--primary); }
- .stat-icon-lg.green { background: rgba(16, 185, 129, 0.2); color: var(--success); }
- .stat-icon-lg.purple { background: rgba(139, 92, 246, 0.2); color: var(--secondary); }
- .stat-icon-lg.orange { background: rgba(245, 158, 11, 0.2); color: var(--warning); }
- .stat-content-lg h3 { font-size: 24px; font-weight: 700; }
- .stat-content-lg p { font-size: 12px; color: var(--text-secondary); }
- /* Learning Section */
- .learning-section { background: var(--bg-card); border-radius: 14px; padding: 20px; margin-bottom: 24px; border: 1px solid var(--border); }
- .learning-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
- .learning-header h3 { font-size: 14px; display: flex; align-items: center; gap: 8px; margin: 0; }
- .learning-header h3 i { color: var(--primary); }
- .learning-status { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--success); }
- .status-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--success); }
- .status-dot.active { animation: pulse 2s infinite; }
- @keyframes pulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.5; } }
- .learning-stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
- .learning-item { display: flex; flex-direction: column; gap: 8px; }
- .learning-label { font-size: 12px; color: var(--text-secondary); }
- .learning-progress { display: flex; align-items: center; gap: 12px; }
- .learning-progress .progress-bar { flex: 1; height: 6px; background: var(--bg-dark); border-radius: 3px; overflow: hidden; }
- .learning-progress .progress-fill { height: 100%; background: var(--gradient-1); border-radius: 3px; }
- .learning-progress .progress-fill.success { background: var(--success); }
- .progress-value { font-size: 12px; font-weight: 600; color: var(--primary); min-width: 36px; }
- .progress-value.success { color: var(--success); }
- /* Tabs */
- .tabs-container { display: flex; justify-content: space-between; align-items: center; margin-bottom: 20px; }
- .tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); padding-bottom: 12px; }
- .tab-item { display: flex; align-items: center; gap: 8px; padding: 10px 20px; border-radius: 10px; cursor: pointer; font-size: 14px; color: var(--text-secondary); transition: all 0.2s; }
- .tab-item:hover { background: var(--bg-hover); }
- .tab-item.active { background: var(--bg-card); color: var(--text-primary); font-weight: 600; }
- .tab-count { font-size: 11px; padding: 2px 8px; background: var(--bg-dark); border-radius: 10px; color: var(--text-muted); }
- .tab-item.active .tab-count { background: var(--primary); color: white; }
- .tab-actions { display: flex; gap: 12px; }
- .search-box { position: relative; width: 280px; }
- .search-icon { position: absolute; left: 14px; top: 50%; transform: translateY(-50%); color: var(--text-muted); }
- .search-input { width: 100%; padding: 10px 14px 10px 40px; background: var(--bg-card); border: 1px solid var(--border); border-radius: 10px; color: var(--text-primary); font-size: 13px; }
- .search-input:focus { outline: none; border-color: var(--primary); }
- /* Section */
- .section { margin-bottom: 24px; }
- /* Categories */
- .category-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
- .category-card { background: var(--bg-card); border: 1px solid var(--border); border-radius: 14px; padding: 20px; cursor: pointer; transition: all 0.2s; }
- .category-card:hover { border-color: var(--primary); transform: translateY(-2px); }
- .category-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 12px; }
- .category-icon { width: 48px; height: 48px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 24px; }
- .category-badge { font-size: 10px; padding: 3px 8px; border-radius: 10px; background: rgba(239, 68, 68, 0.2); color: var(--danger); display: flex; align-items: center; gap: 4px; }
- .category-name { font-size: 15px; font-weight: 600; margin-bottom: 4px; }
- .category-desc { font-size: 12px; color: var(--text-secondary); margin-bottom: 12px; line-height: 1.4; }
- .category-stats { display: flex; gap: 16px; margin-bottom: 12px; padding: 10px; background: var(--bg-hover); border-radius: 10px; }
- .category-stat { display: flex; flex-direction: column; gap: 2px; }
- .category-stat .stat-value { font-size: 14px; font-weight: 600; }
- .category-stat .stat-label { font-size: 10px; color: var(--text-muted); }
- .category-footer { display: flex; justify-content: space-between; align-items: center; }
- .update-time { font-size: 11px; color: var(--text-muted); }
- /* Knowledge List */
- .knowledge-list { display: flex; flex-direction: column; gap: 12px; }
- .knowledge-card { display: flex; align-items: flex-start; gap: 16px; padding: 16px; background: var(--bg-card); border: 1px solid var(--border); border-radius: 14px; cursor: pointer; transition: all 0.2s; }
- .knowledge-card:hover { border-color: var(--primary); }
- .knowledge-icon { width: 40px; height: 40px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 18px; flex-shrink: 0; }
- .knowledge-content { flex: 1; }
- .knowledge-header { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; }
- .knowledge-question { font-size: 14px; font-weight: 600; word-break: break-all;}
- .knowledge-category { font-size: 10px; padding: 2px 8px; border-radius: 10px; }
- .knowledge-answer { font-size: 12px; color: var(--text-secondary); margin-bottom: 8px; line-height: 1.5; }
- .knowledge-meta { display: flex; gap: 16px; font-size: 11px; color: var(--text-muted); }
- .knowledge-actions { display: flex; gap: 8px; }
- /* QA Section */
- .qa-section { background: var(--bg-card); border-radius: 14px; padding: 20px; border: 1px solid var(--border); }
- .qa-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
- .qa-header h4 { font-size: 14px; display: flex; align-items: center; gap: 8px; margin: 0; }
- .qa-filters { display: flex; gap: 8px; }
- .filter-select { padding: 6px 12px; background: var(--bg-hover); border: 1px solid var(--border); border-radius: 8px; color: var(--text-primary); font-size: 12px; }
- .qa-list { display: flex; flex-direction: column; gap: 12px; }
- .qa-card { background: var(--bg-hover); border-radius: 12px; padding: 16px; }
- .qa-source { margin-bottom: 10px; }
- .source-badge { font-size: 10px; padding: 3px 8px; border-radius: 10px; }
- .source-badge.customer { background: rgba(99, 102, 241, 0.2); color: var(--primary); }
- .source-badge.internal { background: rgba(139, 92, 246, 0.2); color: var(--secondary); }
- .qa-content { margin-bottom: 12px; }
- .qa-question, .qa-answer-block { display: flex; gap: 10px; font-size: 13px; line-height: 1.5; margin-bottom: 8px; }
- .qa-label { width: 20px; height: 20px; border-radius: 4px; display: flex; align-items: center; justify-content: center; font-size: 11px; font-weight: 600; background: var(--primary); color: white; flex-shrink: 0; }
- .qa-label.answer { background: var(--success); }
- .qa-footer { display: flex; justify-content: space-between; align-items: center; }
- .qa-time { font-size: 11px; color: var(--text-muted); }
- .qa-rating { display: flex; gap: 8px; }
- .rating-btn { width: 28px; height: 28px; border-radius: 8px; border: 1px solid var(--border); background: transparent; color: var(--text-muted); cursor: pointer; display: flex; align-items: center; justify-content: center; }
- .rating-btn:hover, .rating-btn.active { background: var(--bg-card); color: var(--primary); }
- .rating-btn.active { border-color: var(--primary); }
- /* Training Section */
- .training-section { background: var(--bg-card); border-radius: 14px; padding: 20px; border: 1px solid var(--border); }
- .training-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
- .training-header h4 { font-size: 14px; display: flex; align-items: center; gap: 8px; margin: 0; }
- .training-list { display: flex; flex-direction: column; gap: 12px; }
- .training-card { display: flex; align-items: center; gap: 16px; padding: 16px; background: var(--bg-hover); border-radius: 12px; }
- .training-icon { width: 40px; height: 40px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 16px; }
- .training-icon.running { background: rgba(99, 102, 241, 0.2); color: var(--primary); }
- .training-icon.completed { background: rgba(16, 185, 129, 0.2); color: var(--success); }
- .training-icon.paused { background: rgba(245, 158, 11, 0.2); color: var(--warning); }
- .training-content { flex: 1; }
- .training-name { font-size: 14px; font-weight: 600; margin-bottom: 4px; }
- .training-desc { font-size: 12px; color: var(--text-secondary); margin-bottom: 8px; }
- .training-progress { display: flex; align-items: center; gap: 12px; }
- .training-progress .progress-bar { flex: 1; height: 4px; background: var(--bg-dark); border-radius: 2px; overflow: hidden; }
- .training-progress .progress-fill { height: 100%; background: var(--gradient-1); border-radius: 2px; }
- .progress-text { font-size: 11px; color: var(--primary); font-weight: 500; }
- .training-stats { display: flex; gap: 20px; margin-right: 20px; }
- .training-stat { text-align: center; }
- .training-stat .value { font-size: 16px; font-weight: 600; display: block; }
- .training-stat .label { font-size: 10px; color: var(--text-muted); }
- .training-status { font-size: 11px; padding: 4px 10px; border-radius: 10px; }
- .training-status.running { background: rgba(99, 102, 241, 0.2); color: var(--primary); }
- .training-status.completed { background: rgba(16, 185, 129, 0.2); color: var(--success); }
- .training-status.paused { background: rgba(245, 158, 11, 0.2); color: var(--warning); }
- /* Settings Section */
- .settings-section { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px; }
- .settings-card { background: var(--bg-card); border-radius: 14px; padding: 20px; border: 1px solid var(--border); }
- .settings-header { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; }
- .settings-header i { font-size: 20px; color: var(--primary); }
- .settings-title { font-size: 14px; font-weight: 600; }
- .settings-content { display: flex; flex-direction: column; gap: 16px; }
- .setting-item { display: flex; justify-content: space-between; align-items: center; padding: 12px; background: var(--bg-hover); border-radius: 10px; }
- .setting-info { flex: 1; }
- .setting-label { font-size: 13px; font-weight: 500; margin-bottom: 2px; }
- .setting-desc { font-size: 11px; color: var(--text-secondary); }
- .setting-toggle { width: 44px; height: 24px; background: var(--border); border-radius: 12px; position: relative; cursor: pointer; flex-shrink: 0; }
- .setting-toggle.active { background: var(--success); }
- .setting-toggle .toggle-slider { position: absolute; top: 3px; left: 3px; width: 18px; height: 18px; background: white; border-radius: 50%; transition: all 0.2s; }
- .setting-toggle.active .toggle-slider { left: 23px; }
- .setting-value { display: flex; align-items: center; gap: 4px; }
- .threshold-input { width: 60px; padding: 6px 10px; background: var(--bg-dark); border: 1px solid var(--border); border-radius: 6px; color: var(--text-primary); font-size: 13px; text-align: center; }
- .sync-status { display: flex; flex-direction: column; gap: 10px; }
- .sync-item { display: flex; align-items: center; gap: 10px; font-size: 12px; }
- .sync-item i { font-size: 14px; }
- .sync-item i.success { color: var(--success); }
- .sync-item i.warning { color: var(--warning); }
- .sync-btn { width: 100%; margin-top: 16px; }
- /* Modals */
- .modal-overlay { position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0, 0, 0, 0.7); display: flex; align-items: center; justify-content: center; z-index: 1000; padding: 20px; }
- .modal { background: var(--bg-card); border-radius: 16px; width: 100%; max-width: 600px; max-height: 90vh; overflow: hidden; display: flex; flex-direction: column; }
- .detail-modal { max-width: 700px; }
- .import-modal { max-width: 500px; }
- .modal-header { display: flex; justify-content: space-between; align-items: center; padding: 20px; border-bottom: 1px solid var(--border); }
- .modal-title { display: flex; align-items: center; gap: 12px; font-size: 16px; font-weight: 600; }
- .modal-title h3 { font-size: 16px; font-weight: 600; margin: 0; word-break: break-all;}
- .modal-title p { font-size: 12px; color: var(--text-secondary); margin: 4px 0 0 0; }
- .detail-icon { width: 40px; height: 40px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 18px; }
- .modal-close { width: 32px; height: 32px; background: var(--bg-hover); border: none; border-radius: 8px; color: var(--text-secondary); cursor: pointer; display: flex; align-items: center; justify-content: center; }
- .modal-close:hover { background: var(--border); color: var(--text-primary); }
- .modal-body { flex: 1; overflow-y: auto; padding: 20px; }
- .modal-footer { display: flex; justify-content: flex-end; gap: 12px; padding: 20px; border-top: 1px solid var(--border); }
- /* Form Elements */
- .form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
- .form-group { margin-bottom: 16px; }
- .form-label { display: block; font-size: 12px; color: var(--text-secondary); margin-bottom: 6px; }
- .form-input { width: 100%; padding: 10px 14px; background: var(--bg-dark); border: 1px solid var(--border); border-radius: 8px; color: var(--text-primary); font-size: 13px; }
- .form-input:focus { outline: none; border-color: var(--primary); }
- .form-textarea { width: 100%; padding: 10px 14px; background: var(--bg-dark); border: 1px solid var(--border); border-radius: 8px; color: var(--text-primary); font-size: 13px; resize: vertical; }
- .form-textarea:focus { outline: none; border-color: var(--primary); }
- .form-select { width: 100%; padding: 10px 14px; background: var(--bg-dark); border: 1px solid var(--border); border-radius: 8px; color: var(--text-primary); font-size: 13px; }
- .required { color: var(--danger); }
- /* Detail Modal Content */
- .detail-section { margin-bottom: 20px; }
- .detail-label { font-size: 12px; color: var(--text-secondary); margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
- .detail-label i { color: var(--primary); }
- .detail-content { font-size: 13px; line-height: 1.6; padding: 12px; background: var(--bg-hover); border-radius: 10px; }
- .detail-content.extended { white-space: pre-line; }
- .detail-tags { display: flex; flex-wrap: wrap; gap: 8px; }
- .tag { font-size: 11px; padding: 4px 10px; background: rgba(99, 102, 241, 0.2); color: var(--primary); border-radius: 10px; }
- .related-questions { display: flex; flex-direction: column; gap: 8px; }
- .related-item { font-size: 12px; padding: 8px 12px; background: var(--bg-hover); border-radius: 8px; cursor: pointer; }
- .related-item:hover { background: var(--border); }
- .detail-stats-row { display: flex; gap: 20px; padding: 12px; background: var(--bg-hover); border-radius: 10px; }
- .detail-stat { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--text-secondary); }
- .detail-stat i { color: var(--primary); }
- /* Import Zone */
- .import-zone { border: 2px dashed var(--border); border-radius: 14px; padding: 0px; text-align: center; margin-bottom: 20px; }
- .import-zone :deep(.el-upload-dragger){border: none;background: none;}
- .import-icon { font-size: 48px; color: var(--primary); margin-bottom: 12px; }
- .import-text { font-size: 14px; font-weight: 500; margin-bottom: 4px; }
- .import-formats { font-size: 12px; color: var(--text-muted); }
- .import-options { display: flex; flex-direction: column; gap: 10px; }
- .import-option { display: flex; align-items: center; gap: 12px; padding: 12px; background: var(--bg-hover); border-radius: 10px; }
- .import-option i { font-size: 20px; color: var(--success); }
- .import-option span { flex: 1; font-size: 13px; }
- /* Toast */
- .toast { position: fixed; bottom: 24px; right: 24px; padding: 12px 20px; background: var(--bg-card); border: 1px solid var(--border); border-radius: 10px; display: flex; align-items: center; gap: 10px; font-size: 13px; box-shadow: 0 4px 20px rgba(0, 0, 0, 0.3); z-index: 2000; }
- .toast.success { border-color: var(--success); }
- .toast.success i { color: var(--success); }
- .toast-enter-active, .toast-leave-active { transition: all 0.3s ease; }
- .toast-enter-from, .toast-leave-to { opacity: 0; transform: translateY(20px); }
- /* Responsive */
- @media (max-width: 1400px) { .category-grid { grid-template-columns: repeat(3, 1fr); } .stats-row { grid-template-columns: repeat(3, 1fr); } }
- @media (max-width: 992px) { .category-grid { grid-template-columns: repeat(2, 1fr); } .stats-row { grid-template-columns: repeat(2, 1fr); } .learning-stats { grid-template-columns: repeat(2, 1fr); } .settings-section { grid-template-columns: 1fr; } }
- @media (max-width: 768px) { .category-grid { grid-template-columns: 1fr; } .form-row { grid-template-columns: 1fr; } .tabs { flex-wrap: wrap; } }
- .pagination-area{
- padding: 40px 0;
- }
- .icon-spin {
- animation: spin 1s linear infinite !important;
- }
- @keyframes spin {
- 0% { transform: rotate(0deg); }
- 100% { transform: rotate(360deg); }
- }
- </style>
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