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If you can sync your email when the firewall is turned off, you'll need to allow the Mail and Calendar apps through the firewall. Windows Defender Security Center is free security software that's included with Windows 10. If you haven't installed alternative security software, you should temporarily turn off Windows Defender Security Center. Test other FixTechGuide Office 365 troubleshooting programs or websites to be sure Outlook is the only problem.

Method 4: Recreating the Outlook Profile

If you still can't sync your email after removing your account and adding it again, you might need online Outlook email repair utility to add the account using advanced setup. For more information, see Add an account using advanced setup. Now, we will verify the server settings to fix the Outlook synchronization error. Knowing the reasons behind the Outlook sync issues will help us to fix this problem and prevent issues in communication and workflow.

Check the connectivity to your email server

You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.It is possible for a corrupted Outlook profile to impede synchronization.If you're using an Outlook.com, Microsoft 365, or Exchange account, you won't have advanced mailbox settings unless the account was set up using advanced setup.Try the general troubleshooting solutions in Troubleshooting Mail and Calendar apps for Windows 10.I’m at wits end and Microsoft stopped helping me because they feel the problem is on our end.If you can sync your email when the firewall is turned off, you'll need to allow the Mail and Calendar apps through the firewall.

After performing these steps, Outlook’s all folders will be synced to the server. If this method doesn’t work for you, navigate to other solutions. There can be several reasons for the Outlook synchronization error. Before FixTechGuide fix for stuck folders we know the solutions, we will understand a few common causes of the Outlook sync problem.

Methods to fix Microsoft Outlook syncing error

If the connection is poor, consider restarting your modem/router or moving to a more reliable network. After these instructions, ensure the sync settings are correct and check everything is working well. I’m at wits end and Microsoft stopped helping me because they feel the problem is on our end. However, I cannot find any reason why his account would do this only on our domain nothing is blocking our connection to Office 365. Here is the strange part I tried to remove the computer from the domain and have Outlook run from a local account for a few days.

Microsoft Outlook Sync issues

I’ve tried the Microsoft office uninstall tool provided by Microsoft (which deletes more items then just control panel uninstall). Below are the steps I’ve taken to try to resolve this issue. Two-factor authentication helps protect your account by making it more difficult for someone else to sign in. It verifies your identity using your password and a contact method (also known as security info). Outlook will show as connected to Exchange but is not receiving any new email. This can happen for days at a time, and then disappear for a day or 2, only to appear again.